FAQ

Order Shipping and Returns Information

When Will My Order Be Shipped?

You will receive a shipping confirmation email once your order has been dispatched from our warehouse.

Where Are Orders Shipped From?

All orders are shipped from our warehouse in Sweden.

How Long Will It Take to Receive My Order?

Our standard delivery time is 2-5 business days. Please note that delivery times may be extended during sale periods or high demand.

How Do I Make a Return?

To initiate a return, please visit our Return and Exchanges page for detailed instructions.

Can I Exchange My Order?

We do not offer direct exchanges. If you wish to exchange an item, please return your order and place a new order separately.

How Much Does Delivery Cost?

Enjoy free shipping on orders over 900 kr within Sweden. All other shipping fees will be displayed at checkout based on your delivery location.

How Do I Return an Order Paid with Klarna?

If you paid with Klarna and wish to return your order, you do not need to pay the initial invoice. Contact Klarna directly to report your return before sending the item(s) back to us. Once we have processed your return, we will update your Klarna invoice and adjust the balance accordingly.

What Should I Do If I Receive the Wrong Product?

If you receive the wrong product, please contact our customer care team for assistance.