Returns & exchanges
Returns & exchanges
We encourage you to join us in reducing returns and excessive shipping. By choosing the correct size you save time on returns and together we lower our environmental impact.
Please read the following before you proceed:
All returns have to be registered via the link below. With Lou Mulier, you always can return your online purchase within 14 days from the delivery date.
The returned items must be returned unworn, in the original condition with the safety tags on and intact within the original packaging to be eligible for return. Items that are used, damaged, soiled or in any way altered, may be rejected and returned back to the customer. We do not accept refunds with any sign of wear or use. Swimwear must be tried on over your underwear, with the adhesive strip attached.
Please note that attach the label for the return shipment to your package and leave it at your nearest drop-off point. We do not stand for the costs of returns for refunds and will therefore deduct the return shipping cost from your refund.
To process a return please follow the steps bellow.
If you would like to make a return, press ” Return your orders here ” to proceed and you will be directed to our service for returns.
1. Prepare the items you wish to return in the original order box. Kindly ensure the products have all their packaging and accessories, that the security tag and seal are intact and that the return box is safely sealed. Make sure your item (s) are returned unworn, in their original condition and with all tags attached.
2. When you have registered your return, you will receive a confirmation by mail that we have received your request, after that you will receive a new mail with a shipping label that you print out. Attach the Return Label to the outside of the box and attach the enclosed return shipping label over the initial delivery label.
Once your return is inspected, we will notify you if your return is accepted or declined. This process may take up to 10 business days from when your return arrives. Accepted returns will be processed to the original payment method. Outbound shipping fees from the original order are not refundable.
Return fee
- Sweden: 99SEK
- Rest of EU: €40
An additional SEK 250 is charged for the unclaimed package that makes it back to the warehouse.
EXCHANGES
If you would like to change your product to another size or product you need to return your item and place a new order.
CLAIMS & SATISFACTION
We aim to deliver the best in product, design, and service.
If you think your order is damaged or faulty please reach out to info@loumulier.com with your order number and photographs showing the issue. When your complaint has been submitted, we will come back to you in a separate email with further shipping instructions.
RETURNS POLICY – FINAL SALE
Loumulier will close its online store on 30 November 2026. Until then, we are holding a final sale with 50% off. The last day to place an order is 30 November 2026.
Right of Withdrawal
Even during the final sale, you have a statutory 14-day right of withdrawal. The 14-day period begins on the day you receive your order.
Please contact us within the withdrawal period to let us know that you wish to cancel your purchase. You must then return the item to us within 14 days.
The return shipping fee is SEK 99 and is paid by you as the customer. This amount will be deducted from your refund.
Once we have received the returned item, or received proof that it has been sent back to us, we will issue your refund within 14 days. The refund will be made using the same payment method that you used for your purchase.
Complaints and Faulty Items
If an item is faulty, you have the right to make a complaint in accordance with the Swedish Consumer Sales Act, even if the item was purchased on sale. Please contact us as soon as possible after discovering the fault.
After the Online Store Has Closed
From 1 December 2026, please send all enquiries regarding withdrawals, returns and complaints to info@loumulier.com.
Please include your order number and a description of your request, and we will get back to you with further instructions.